Terms and Conditions - Vitre.net

1. Introduction

Welcome to the Vitre.net. We are a company specializing in residential, commercial and industrial window cleaningand exterior building maintenance throughout Quebec. From the outset, we have been committed to providing our customers with professional, fast and impeccable service.

By accessing our website https://vitres.netby using our services or registering for our SMS messaging program, you agree to be bound by these terms and conditions. Terms & Conditions. These are intended to protect both our customers and our company, and to ensure the safe and optimal use of our services. If you do not agree to these terms, please do not use our services.

2. Service description

Vitre.net offers :

• Interior and exterior window cleaning for residential, commercial and industrial buildings

• Gutter cleaning and other exterior maintenance services

• Scheduling appointments via our website or by telephone

• E-mail and SMS communications to ensure effective follow-up with our customers

Our services are offered according to the availability of our teams and are planned according to weather conditions.

3. SMS messaging program

In order to offer you a better service, we offer an SMS messaging program. By registering, you agree to receive :

• Appointment reminders

• Service confirmations

• Updates on the status of your performance

• Exclusive promotional offers reserved for our customers

The frequency of messages varies according to the services you have booked and our promotional campaigns.

4. Cancellation of SMS service

You can cancel the SMS service at any time. Simply send the word "STOP to the number indicated in our messages.

• After sending "STOP", we will confirm your unsubscription by SMS.

• You will no longer receive any SMS messages from Vitre.net.

• If you wish to re-register, you will need to fill in the registration form again or contact us directly.

5. Technical support for SMS service

If you have any problems with our e-mail program, you can :

• Reply with keyword "HELP for immediate assistance

• Contact us by e-mail at support@vitres.net

• Call us at 1-833 384-8737

6. Carrier liability

Carriers are not responsible for delayed or undelivered messages. Although we make every effort to provide you with reliable service, we cannot guarantee that all messages will be received on time.

7. Courier charges

From message and data charges may apply messages sent by Vitre.net and received by you. The frequency of messages varies according to the service used. If you have any questions about your messaging or data package, please contact your cell phone provider.

8. Terms and conditions of use of the site and services

• All content (text, images, logos, trademarks) published on our website is the exclusive property of Vitre.net. Reproduction, modification or distribution without written authorization is prohibited.

• You agree not to use our services in an abusive, fraudulent or illegal manner.

• Vitre.net reserves the right to refuse or cancel any service if weather conditions or other circumstances make performance impossible or unsafe.

9. Limitation of liability

Vitre.net is not responsible for direct or indirect damages resulting from the use of our services, delays, cancellations or technical problems related to the SMS messaging program.

We make every effort to keep to scheduled appointments, but cannot be held responsible for postponements due to adverse weather conditions or events beyond our control.

10. Privacy policy

Protecting your privacy is important to us. If you have any questions about the confidentiality and protection of your data, please consult our privacy policy. Privacy Policy. You can also contact us by e-mail at privacy@vitres.net.

11. Modification of terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page and will be effective immediately upon posting.

12. Contact

If you have any questions about our Terms and Conditions, please contact us at :

• E-mail : support@vitres.net

• Phone : 1-833 384-8737

• Address:10300 rue Laverdure, Montreal, H3L 2M4